Privacy Policy

Effective Date: October 17, 2026

1. Our Commitment to Your Privacy

At Selfless Hands Foundation (SHF), we believe that everyone deserves to be treated with dignity, compassion, and respect, especially during times of crisis.

We recognize that individuals and families may share sensitive personal information when seeking assistance. Protecting that information and maintaining the trust of the communities we serve are important responsibilities.

This Privacy Policy explains how Selfless Hands Foundation collects, uses, stores, and shares information submitted through our website, online forms, and related services.

2. Information We Collect

Depending on how you interact with our organization, we may collect the following information:

Personal and Contact Information

Full name
Email address
Phone number
Mailing or residential address
Household composition and size

Assistance and Service Requests

Information about financial hardship or emergency circumstances
Housing or utility assistance needs
Household income and employment information
Supporting documentation voluntarily submitted during the assistance process
Referral information and service history

Volunteer and Community Engagement

Volunteer registration information
Availability, interests, and service preferences
Community service hour documentation
Organizational or group affiliations

Donations and Partnerships

Donor contact information
Donation amounts and transaction records
Business or organizational information
Partnership and sponsorship inquiries

Website Usage Information

Our website and its service providers may automatically collect certain technical information, including browser type, device information, IP address, and website activity through cookies or similar technologies.

3. How We Use Your Information

Selfless Hands Foundation collects and uses information for legitimate organizational purposes, including:

Reviewing and responding to requests for assistance
Determining eligibility for available programs and services
Coordinating emergency relief and community resources
Communicating with volunteers, donors, partners, and community members
Organizing community events and service opportunities
Maintaining accurate organizational records
Evaluating program effectiveness and measuring community impact
Meeting applicable reporting, funding, and legal requirements
Improving our website and services

We collect information relevant to the services requested and strive to limit unnecessary collection of personal details.

4. Confidentiality and Information Sharing

We respect the privacy of individuals and families who seek assistance.

Access to personal information is limited to authorized individuals who need the information to carry out organizational responsibilities.

Information may be shared when reasonably necessary:

With service providers or referral partners involved in coordinating assistance, consistent with applicable law and any required consent
With funders or grant administrators when required for authorized program reporting
With payment processors or technology providers supporting organizational operations
When required by law, court order, or other applicable legal obligation
When necessary to address an immediate safety concern, as permitted by law

Whenever practical, program reports and impact summaries will use aggregated or de-identified information.

Selfless Hands Foundation does not sell personal information to third parties.

5. Assistance Requests and Sensitive Information

Individuals seeking emergency assistance may be asked to provide documentation necessary to evaluate their circumstances.

Submitting an assistance request does not guarantee financial support, program enrollment, or services.

We encourage individuals to submit information only through designated organizational channels and to avoid including unnecessary sensitive information in general inquiry forms.

SHF takes reasonable steps to safeguard submitted information. However, no electronic transmission or storage system can be guaranteed completely secure.

6. Donations and Payment Information

Donations made through our website may be processed by third-party payment providers.

These providers may collect and process payment information under their own privacy and security policies.

SHF maintains donation records as necessary for acknowledgment, accounting, reporting, and compliance purposes.

We do not sell or rent donor contact information.

7. Volunteers and Community Service Hours

Information collected through volunteer registration is used to coordinate opportunities, communicate expectations, maintain participation records, and verify completed service hours when applicable.

Court-ordered or organizational community service opportunities may be subject to approval, availability, and program requirements.

Information related to volunteer participation may be shared with an authorized requesting organization or agency when appropriate and permitted.

8. Cookies and Third-Party Services

Our website is hosted through Squarespace and may use cookies and similar technologies to support website functionality, security, and performance.

Certain website features, including forms, donations, embedded content, and external links, may be provided by third-party services.

Those providers may maintain separate privacy policies governing their collection and processing of information.

Visitors may be able to manage certain cookie preferences through their browser settings or website privacy controls, where available.

9. Information Security, Storage, and Retention

Selfless Hands Foundation takes reasonable measures to protect personal information collected through our website and organizational services.

Information submitted through our website forms may be securely transmitted to and stored within Squarespace, Google Sheets, and other authorized organizational systems for purposes of reviewing assistance requests, coordinating services, managing volunteers, responding to inquiries, and maintaining organizational records.

Access to these records is restricted to authorized SHF personnel who require the information to fulfill their responsibilities. We strive to protect confidential information through appropriate access controls, account security measures, and responsible data management practices.

Personal information is retained only as long as reasonably necessary for organizational operations, program administration, grant reporting, and applicable legal or recordkeeping requirements.

We do not sell personal information or make confidential client records publicly available.

10. Children's Privacy

Our programs may serve children and families. However, our website is not intended for independent use by children under the age of 13.

Parents, guardians, or authorized adults should submit assistance requests and other personal information on behalf of minors.

We do not knowingly solicit personal information directly from children under 13 through our general website forms.

If we become aware that information has been collected improperly from a child, we will take appropriate steps to address the situation.

11. Your Privacy Choices

Individuals may contact Selfless Hands Foundation to:

Request information about personal information they have submitted
Ask that inaccurate information be corrected
Request deletion of information, subject to applicable recordkeeping requirements
Ask questions about how their information is used or shared
Update communication preferences

Requests will be reviewed in accordance with applicable laws and organizational obligations.

12. External Websites

Our website may contain links to external organizations, community partners, resources, or third-party services.

Selfless Hands Foundation is not responsible for the privacy practices or content of websites operated by other organizations.

We encourage visitors to review the privacy policies of external websites before submitting personal information.

13. Changes to This Privacy Policy

Selfless Hands Foundation may update this Privacy Policy periodically to reflect changes in organizational practices, technology, services, or legal requirements.

Any updates will be posted on this page with a revised effective date.

Continued use of our website after changes are posted is subject to the updated policy, to the extent permitted by applicable law.

14. Contact Us

If you have questions or concerns regarding this Privacy Policy or how your information is handled, please contact:

Selfless Hands Foundation
Oklahoma City, Oklahoma
Website: www.selflesshandsfoundation.org

Privacy Inquiries: Please use the General Inquiry form on our Contact page.